Frequently Asked Questions

Do you have to mail or e-mail the invitation, business card, announcement or notice to Molly's so that the information can be attached to the candles?

You must mail, by either snail mail or e-mail, the information to us. When you mail the item, let us know if you want it returned and we will send it back with the candle(s).

Do we ship outside the United States?

Yes, and we will contact you to inform you of the freight charges. We can ship by UPS, FEDEX or U.S. Post Office.

What do we do if the product is damaged in transit?

Let us know and if it is a wedding related item. We will rush you a replacement as weddings are timely in nature. We will make every effort to get a replacement to you by your wedding day. Please return the damaged item. Business Promotional items will be replaced upon receipt of the damaged goods.

Can we cancel a wedding related item?

Yes, within reason. Wedding candles are custom and if produced, they cannot be re-sold. There will be a 20% cancellation fee if the candles have been produced. There will be no charge if the candles have not been produced. Business related candles can be cancelled with a 15% cancellation fee.

How much is shipping and handling?

Good news! The cost of the candle includes the shipping in the United States. Outside the United States will be charged the prevailing shipping charges.